This Cookie Policy explains how Inner Arc Software Ltd (trading as InnerArc) (“we,” “us,” or “our”) uses cookies and similar technologies in connection with our websites and services (collectively, the “Service”). This Policy should be read together with our Privacy Policy and Terms of Service.
Our logged-in application uses only essential cookies needed to run the Service. Our public marketing pages may also use analytics cookies (such as Google Analytics), as described below.
1. What Are Cookies?
Cookies are small text files placed on your device by a website or service. They allow the website to recognise your device and store certain information about your visit (for example, keeping you logged in or remembering your preferences).
2. Types of Cookies We Use
- Essential cookies: Required for the Service to function (for example, keeping you logged in, securing your session, or remembering your cookie choices). These are used in both the logged-in application and, where necessary, on our public site.
- Functional cookies: Help us provide additional functionality, such as showing one-time notifications or remembering interface preferences.
- Analytics cookies (marketing site only): Used on our public marketing pages to understand how visitors interact with the site (for example, which pages are visited and how often) so we can improve content and layout. Our logged-in application does not use analytics cookies.
3. Specific Cookies and Technologies
1) Application session cookies (essential)We use session cookies (for example, session_id) in the logged-in application to keep you authenticated and to link your actions to your account during a session. These are essential for the Service to work.
2) UI and notification cookies (functional)We may use short-lived cookies such as toast-session or similar to store temporary notifications (for example, a “saved successfully” message) across page navigations.
3) Cookie preference cookie (functional)A cookie such as CookieConsent stores whether you have accepted or rejected non-essential cookies (for example, analytics cookies on our marketing pages), so we can honour your choice on future visits.
4) Stripe (essential for payments)We use Stripe to process subscription payments. Stripe may set cookies that are necessary for secure payment processing and fraud prevention. You can learn more in Stripe’s Cookie Policy.
5) Sentry (error tracking)We use Sentry for error tracking and debugging. Sentry may use cookies or similar technologies to associate errors with particular sessions. These are used only to identify and fix technical issues and are not used for marketing or behavioural profiling.
6) Google Analytics (marketing site only)Our public marketing pages may use Google Analytics to understand how visitors use the site (for example, which pages are visited and how long visitors stay). Google Analytics cookies are not used in the logged-in application. Where required by law, we will only set Google Analytics cookies after you have given consent via our cookie banner or settings. For more information about Google’s data practices, see Google’s own privacy and cookie documentation.
4. How We Use Cookies
We use cookies and similar technologies to:
- Keep you signed in and secure your session.
- Remember your cookie preferences.
- Show temporary notifications and improve the in-app experience.
- Facilitate secure subscription and payment processing via Stripe.
- On our public marketing pages only, understand overall site usage through Google Analytics so we can improve our content and layout.
5. Managing Cookies
You can control and manage cookies in various ways. Most browsers allow you to delete or block cookies through their settings. If you disable essential cookies, some parts of the Service (particularly the logged-in application) may not function properly or may not work at all.
For analytics cookies on our marketing pages, where required by law, you can choose whether to accept or reject them via our cookie banner or settings. Your choice will be stored in a cookie such as CookieConsent.
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies or for other operational, legal, or regulatory reasons. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice.
